Jasmine Aromatic House – Signature Spa Treatments

• A booking is considered confirmed once the required payment or deposit has been received and acknowledged by Agung Journey.
• Cancellation or amendment requests submitted after confirmation are subject to the applicable supplier policies and any services that have already been arranged.
• Deposits or payments used to secure transportation, guides, accommodation, activities, spa treatments, fast boat tickets, or other third-party services may be non-refundable, depending on the supplier's policy.
• Certain promotional rates, limited-time offers, special event tickets, or supplier-designated non-refundable products may not be eligible for cancellation, amendment, or refund. Any applicable restrictions will be clearly communicated during the booking process.
• No refunds will be provided for no-shows, late arrivals, unused services, or if the tour or service is ended early at the guest's request.
• Where a refund is approved, it will be processed after confirmation from the relevant supplier and may be subject to administrative or payment processing fees.
• If a tour or service cannot operate due to severe weather, safety concerns, government regulations, or other force majeure events, Agung Journey will assist in arranging rescheduling or alternative arrangements whenever reasonably possible.

For complete booking terms, cancellation details, and other applicable conditions, please refer to our Terms & Conditions.