Guest Questions
Frequently Asked Questions
Short answers about planning, invoices, payment stages, e-tickets, pickup details, and what guests should prepare before confirmation.
For product-specific questions, open the related tour, activity, signature experience, or Wellness & SPA page.
FAQ
Before booking with Agung Journey
Useful answers for guests before sending an inquiry or confirming a booking.
How do I start a booking? +
Choose the tour, activity, signature experience, or wellness service you like, then send the preferred date, guest name, WhatsApp number, guest count, and pickup or stay location when relevant.
When do I receive an invoice? +
An invoice is prepared after the team checks the service details and confirms what payment stage is needed. The invoice may be for a deposit, remaining balance, or full payment.
When is the e-ticket issued? +
The e-ticket is issued after the required invoice is marked paid and the booking status is confirmed. Activity and Wellness & SPA e-tickets may include a provider code or QR code for check-in.
Can the itinerary or pickup point be adjusted? +
Most private services can be adjusted before confirmation. The team will check partner availability, timing, distance, and any extra cost.
Can I ask questions before booking? +
Yes. Use WhatsApp or KakaoTalk and the team will help compare options, check timing, and confirm the best next step before you commit.
Is payment required before confirmation? +
Some services require a deposit to secure the slot, while others may require full payment before an e-ticket is issued. The required payment stage is shown on the invoice.
What happens if I need to change the date? +
Send the request as early as possible. Date changes depend on partner availability, ticket policy, cancellation timing, and whether the selected service can be rescheduled.
Do I need to print the invoice or e-ticket? +
Printing is not usually required. Keep the PDF accessible on your phone and show the e-ticket or provider code when asked by the Agung Journey team or service partner.