🐬 Wildlife & Animal Experiences
Bali Dolphin Encounter Programme
Enjoy a Closer Connection with Bali's Friendly Dolphins. Take your dolphin experience one step further with an interactive poolside encounter where you can meet, touch, feed, and learn about these intelligent marine mammals under the guidance of experienced marine professionals.
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Overview
During the session, you'll have the opportunity to touch, feed, and communicate with these remarkable marine mammals while learning about their natural behaviors, intelligence, and conservation. Guided by experienced marine specialists, every interaction is designed to be educational, enjoyable, and respectful of the dolphins' wellbeing.
This programme is an excellent choice for visitors who want a meaningful dolphin encounter while remaining in shallow water or at the poolside, making it suitable for a wide range of ages and comfort levels.
- Operator
- Bali Exotic Marine Park
- Location
- Jalan Bali Eksotik No.8, Pedungan Denpasar City, Bali – 80222
- Difficulty
- Easy
- Minimum age
- All ages
- Suitable for
- Families, Couples, Children, Wildlife Enthusiasts, Nature Lovers
- Booking cutoff
- 24 hours before
Why choose this
Experience Highlights
Schedule
Available times
Schedule availability is confirmed with the provider after your request.
Map
Activity location
Included
- Encounter Programme
- Dolphin Interaction
- Dolphin Feeding
- Educational Presentation
- Welcome Drink
- One Digital Photo
- Locker
- Souvenir
- Insurance
Not included
- Hotel Transfers
- Personal Expenses
- Additional Photo Packages
- Food & Additional Beverages
- Personal Travel Insurance Beyond Operator Coverage
Guest preparation
What to bring
- Comfortable Clothing
- Sandals
- Camera
- Sunscreen
- Cash or Card for Personal Purchases
How to use
- 1 Complete your reservation with Agung Journey.
- 2 Receive your official E-Voucher.
- 3 Arrive at least 30 minutes before your selected session.
- 4 Attend the safety briefing.
- 5 Enjoy your dolphin encounter.
Important notes
- Advance reservations are highly recommended.
- Children must participate with an accompanying adult.
- Follow all instructions provided by the marine instructors.
- Animal welfare is our priority. All interactions are professionally supervised to ensure the wellbeing of both the animals and our guests.
- Programme schedules may be adjusted based on operational or animal welfare considerations.
Operator
Bali Exotic Marine Park
Bali Exotic Marine Park is a marine education and conservation center dedicated to providing meaningful dolphin interaction experiences while promoting responsible marine conservation. Guided by experienced marine professionals, every programme is designed to combine education, animal welfare, and unforgettable guest experiences.
Cancellation & Refund
Activities
Cancellation, refund, and rescheduling conditions for eligible Activities bookings, including applicable deposit requirements and special product or supplier conditions.
1. Booking Deposit and Payment
A 30% deposit is generally required to secure a booking. The remaining 70% balance must be paid no later than 7 days before the scheduled service date.
Bookings made less than 7 days before the scheduled service date require full payment at the time of booking, unless different conditions have been communicated for the specific product.
2. Cancellation by the Guest
Guests are encouraged to request rescheduling before cancelling a confirmed Activity. Rescheduling is subject to provider approval, availability, any applicable price differences or amendment charges, and confirmation by Agung Journey.
If rescheduling is unavailable or is not accepted by the guest, the applicable cancellation conditions will apply.
3. General Cancellation Fee Schedule
For eligible Activities bookings without separate cancellation conditions, the proposed cancellation fees are calculated from the total confirmed booking price:
- 7 days or more before the service date: 0% cancellation fee.
- 4–6 days before the service date: 30% cancellation fee.
- 1–3 days before the service date: 50% cancellation fee, provided the cancellation request is received at least 24 hours before the confirmed service start time.
- Less than 24 hours before the confirmed service start time: 100% cancellation fee.
Exactly 24 hours before the confirmed service start time falls under the 50% cancellation fee category.
4. Refund Calculation and Processing
Where a refund is due, the applicable cancellation fee will be deducted from the total amount paid by the guest to determine the refund amount.
Agung Journey will inform the guest of the approved refund amount and process it through the applicable payment method.
Payment processing fees will not automatically be deducted from refunds. Any applicable deductions must be communicated in advance and handled in accordance with applicable law.
5. Special Product and Supplier Conditions
Certain Activities may have specific deposit, cancellation, refund, or rescheduling conditions due to ticket restrictions, limited capacity, charter arrangements, promotional rates, or provider requirements.
For example, Bali Safari & Marine Park bookings may be subject to a rescheduling-only arrangement after payment, subject to availability, as communicated for the relevant product.
Bali Exotic Marine Park and WakaSailing Charter bookings may also be subject to specific conditions where applicable. The relevant conditions must be confirmed and clearly communicated to the guest before payment.
Where a specific product condition applies, it will govern the relevant booking to the extent permitted by applicable law.
6. No-Shows, Late Arrivals, and Unused Tickets
No-shows, late arrivals, missed sessions, unused tickets, or activities ended early at the guest's request may affect refund eligibility in accordance with the applicable booking conditions and law.
Guests are responsible for arriving at the confirmed meeting point or pickup location on time.
7. Weather, Safety, and Service Unavailability
If an Activity cannot proceed due to severe weather, unsafe conditions, government restrictions, or other circumstances beyond reasonable control, Agung Journey will make reasonable efforts to explore rescheduling or suitable alternatives with the relevant provider.
If the activity cannot be provided, available remedies will be assessed in accordance with the circumstances, confirmed booking conditions, and applicable law.
8. Cancellation by Agung Journey
If Agung Journey is unable to provide a confirmed Activity, the guest will be informed and offered an appropriate alternative or refund in accordance with the applicable booking conditions and law.
For complete booking terms and other applicable conditions, please refer to Agung Journey's Terms & Conditions.
Activity FAQ
Questions about Bali Dolphin Encounter Programme
Helpful details for this activity before choosing options and sending an inquiry.
Do I swim with the dolphins ? +
No. The Encounter Programme focuses on poolside interaction and feeding rather than swimming.
Can children participate ? +
Yes. Children are welcome when accompanied by an adult.
Is feeding included ? +
Yes. Dolphin feeding is one of the highlights of the programme.
Are photos included ? +
Yes. One digital photo is included.
Should I book in advance ? +
Yes. Early booking is recommended as session capacities are limited.
The Agung Journey Experiences
Planned with the details that make the day feel easy.
Every activity is checked around date, guest count, timing, pickup, and partner availability before the booking is confirmed.
01
Availability before payment
The team checks the preferred date, guest count, option, and partner slot before asking guests to commit.
02
One clear coordination point
Pickup, timing, route notes, provider details, and document updates stay in one Agung Journey conversation.
03
Documents that match the flow
Invoices are issued when payment is requested. E-Tickets are issued by Agung Journey only after full payment has been received and the booking is confirmed.
Agung Journey Recommends
The Encounter Programme is an excellent option for guests who want a more personal interaction with dolphins while remaining comfortable at the poolside. It offers a wonderful balance of education, hands-on experience, and memorable moments, making it one of the most enjoyable family-friendly marine activities in Bali.
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Send your preferred date, number of participants, selected option, and any relevant booking details. Agung Journey will check availability and confirm the activity before payment.
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